memberships

All of the features within our memberships can be purchased individually but the most simplest and cost effective way of using our services is by taking one of our memberships below.

Our membership benefits include:

• Increased sales by us identifying missed opportunities.

• Higher success rate in achieving desired star rating.

• Improved staff performance through bespoke training, advice and guidance.

• Unbiased feedback using years of industry knowledge.

• Increased networking via our suppliers page exclusively in our newsletter.

• Support in implementing any of our recommendations for your business.

SILVER

Our silver membership is our entry package and includes the following:

• 1 x overnight 'secret' visit + written report.

• 2 x telephone audits (topic of your choice i.e. dinner reservations, booking, general enquiry etc. + written report on findings and recommendations.

• Half day training of up to 10 staff on a topic of choice i.e. customer service, health and safety, housekeeping etc.

• Quarterly newsletter

£899 per year*

or £109 per month by direct debit*

GOLD

Our gold membership is our plus package and includes the following:

• 2 x overnight 'secret' visit + written report.

• 8 x telephone audits (topic of your choice i.e. dinner reservations, booking, general enquiry etc. + written report on findings and recommendations.

• 2 x full day training of up to 10 staff on a topic of choice i.e. customer service, health and safety, housekeeping etc.

• Quarterly newsletter

£1799 per year*

or £159 per month by direct debit*

PLATINUM

Our platinum membership is our most enhanced and more bespoke than our other packages. This package is usually used for hotels with 15 rooms or more.

The first stage will be to meet with you and your teams to understand your current needs and aspirations for your business. Once we have an understanding of these we will begin a process of supporting you to achieve maximum success.

Clients who take out this membership usually follow a pathway such as;

1. Initial meeting to understand needs and aspirations. Here we will undertake a full tour of the property both front and back of house.to understand your business.

2. We’ll observe for ourselves 24-48 hours your operation to discuss during our second meeting.

3. We will meet with you to discuss our findings to date and match these against your own observations. Following this and with the understanding of your aspirations we’ll provide you with a detailed report of findings and recommendations on how to move forward.

4. Once you have had time to review our report we’ll touch base again to discuss implementing our findings in the most cost effective and efficient way possible with the minimum of disruption to the business.

5. During this time we will also provide you with the following as standard:

   1. 4 x overnight 'secret' visit + written report.

   2. 2 x telephone audits per week (topic of your choice i.e. dinner reservations, booking, general enquiry etc. + written report on findings and recommendations.

   3. Training of your full team both generally and specialist per department.

   4. Quarterly newsletter

   5. Support in obtaining desired accreditation rating.

   6. Property acquisition if required.

£3599 per year*

or £329 per month by direct debit*

*Prices are based on 1 property.

* For 2-5 properties a 10% discount applies (Multiply the rate by the amount of properties you have)

*. For 6 - 10 properties a 20% discount applies (Multiply the rate by the amount of properties you have)

Note: For companies with more than 10 properties please get in touch for a personalised quote. Additionally please not all prices are excluding expenses i.e. (Travel, over night accommodation and meals).